Also being able to touch NDA products and being able to touch expensive technology. The most enjoyable part of the job was being able to window shop while working and talking to coworkers. This caused web orders to fall behind and left you with a pile of orders when you returned. We were the first to get pulled if the cashier line grew too large. The hardest part of the job was trying to meet the pulling time when the store was under staffed. The workplace culture is great, my coworkers were all into computers so it was fun having people you could talk about technology with. However, others tend to be bipolar and morally questionable. Some managers are very calm and collected. The management leaves a lot to be desired. When it was really busy, I would often not take lunch or breaks to keep up with the workload. The store was very busy during covid times, often requiring multiple people to perform the web order pulls during the day. When I left, the pay was raised to $12.50 an hour. When the store was under staffed, we had to be cashiers and store front greeters. You will perform a variety of tasks from pulling orders for web orders, drop ship orders, organizing, or cleaning up the store. CSRs simply do not fight for such plans because - more.Ī typical day involves pulling web orders and organizing incoming product. But because sales people get the benefit of the doubt more often than not they are able to take credit for that replacement plan AND take that commission if the CSR manages to convince the customer to leave the store with the plan. If a CSR encounters a GPU with a 2yr/3yr Carry In plan tapped onto it that may not actually mean that that customer agreed to that plan. This is putting aside the fact that not every sales person is honest when it comes to such plans. As a result CSRs may need to pitch plans on items where a replacement plan usually isn't needed (SSDs, RAM, etc.), as they may fail to reach their assigned quota as well (not to mention the fact they'll miss out on decent money). La Michoacana Spring Valley Rd & Maham Rd 8282 W Spring Valley Rd. Walmart Dallas Supercenter 13739 N Central Expy. Opportunities to get credit for plans in general on items where that makes sense can be few and far between, as sales people on the floor also get commission for plans and are heavily pressured to reach a quota. Looking for Micro Center store hours Find here the deals, store hours and phone numbers for Micro Center store on 13929 N Central Expy, Richardson TX. As it stands now, CSRs only earn 10% of every plan they sell to a customer that goes unreturned. The commission structure should also be changed. The $12/hr ought to be raised in order to bring the pay in line with a lot of other entry level customer service/sales jobs, otherwise Dallas' location is going to continue facing massive turnover, a shortage of representatives, and customers will continue being subjected to wait times stretching as long as 45 minutes. For one thing, the base pay isn't really competitive in today's labor market. While the potential is there to make decent money as a CSR, often times that will not be the case.
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